SMMHA Feedback (South Muskoka Minor Hockey Association)

SMMHA Feedback
**Complaint Process and Feedback Form Instructions** To help SMMHA streamline and address any issues efficiently, please follow the steps below before completing our feedback form, in accordance with our MOP protocol: **Step 1: Wait 24 Hours** - Allow a 24-hour period before proceeding to Step 2. **Step 2: Contact Your Team Manager** - Reach out to your team manager with any questions or concerns. If your issue remains unresolved, proceed to Step 3. **Step 3: Local League contact our Director of U9 & Below or Director of U18 & below, and REP contact the Vice President** - Discuss your concerns with our Directors or Vice President, who will advise you on the next steps. **Feedback Form Submission** - ONLY use the Feedback Form after completing Steps 1 through 3. - Ensure the form includes your name and contact information for your concern to be addressed. Once submitted, our D&E Committee will review your completed form, and someone from the committee will be in contact with you shortly. **PLEASE NOTE:** If all required steps have not been completed, you will be asked to do so before your feedback is reviewed.